Privacy notice

Who we are

Wolves International Real Estate LLC, 20th floor, Al Moosa Tower 1, Sheikh Zayed Road, Dubai, United Arab Emirates, decides how the details you send on these pages are used. Contact us at [email protected] or +971 58 576 7204 (Calls Mon–Sat 10am–6pm UAE time; WhatsApp replies in the same hours).

What we collect

When you send an enquiry, you give us:

• your name and mobile number;
• the home you are interested in, and whether you prefer WhatsApp or a phone call;
• any optional answers: budget, purpose, timing, payment method, language, best time to call and feedback.

The page adds:

• how you reached it: the campaign tags of the advert or link you clicked (source, campaign, ad set and ad);
• the page address, the time of your enquiry, your cookie choice and whether you opened the guide;
• a check on how fast the form was filled in, so we can filter out automated spam.

Only if you accept ad cookies, we also keep the Meta click ID from the advert you clicked. When you talk to us afterwards, we keep notes of those conversations so any advisor can pick up where the last one left off.

Why we use it

• To send you the buyer guide and contact you on the channel you chose, as you asked us to.
• To advise you on the property you asked about, arrange a consultation and, if you decide to buy, help with the steps before a reservation.
• To see which adverts bring real enquiries, so we spend less on the ones that don't. Meta measurement runs only with your consent (see below).
• To spot duplicates and spam, and to keep our records accurate.
• To meet legal duties, such as anti-money-laundering checks if you buy.

We use your details because you asked us to contact you, for the steps before any purchase you choose to make, with your consent for ad cookies, and where the law requires it. We make no automated decisions about you.

Who receives it

• Wolves International Real Estate LLC and its advisors.
• SmartSale, our marketing agency, which runs these pages, the lead tracker and our adverts for us and may use your details only on our instructions.
• Google, which hosts our lead tracker (Google Sheets) and sends internal alert emails to the advisor.
• Vercel, which hosts this website.
• Meta, only if you accept ad cookies. Your phone number and name are sent in hashed (scrambled) form, to measure our adverts.
• The project's developer, only when you ask to reserve a home. For Al Maryah Island (ADGM) homes, we work with an ADGM-registered partner broker and pass your details to them only when you choose to go ahead.
• Authorities, only when the law requires it.

We do not sell your data or give it to anyone for their own marketing.

Where it is processed and stored

Our providers process data outside the UAE. The enquiry form runs on Vercel's servers in the United States. The lead tracker and alert emails are stored in Google's data centres, which may be in several countries. Meta processes data outside the UAE as well. Each provider handles the data under its data processing terms, with contractual safeguards for international transfers, and may not use it for anything else.

How long we keep it

• Enquiries: for 24 months after our last contact with you, then deleted.
• If you ask us to stop contacting you: we delete your enquiry within 30 days and keep only your number on a do-not-contact list, so we don't message you again.
• If you buy through us: the records UAE law requires, including anti-money-laundering records, for at least five years after the transaction.
• Your cookie choice stays in your browser until you change it or clear your browser data. Meta's cookies (_fbp and _fbc) last up to 90 days.

Cookies, Meta Pixel and Conversions API

We use no marketing cookies unless you choose “Accept” in the cookie bar. Your choice itself is saved in your browser's storage so we don't ask again.

After you accept, the Meta Pixel loads and sets its cookies. When you send an enquiry, our server also sends Meta a Conversions API “Lead” event with your phone number and name in hashed form. This tells Meta which adverts led to an enquiry. If you choose “Decline”, neither happens and we keep no advert click ID with your enquiry.

You can change your choice at any time with “Cookie settings” at the foot of the page. Declining then stops the Pixel and removes its cookies, though events already sent cannot be recalled.

How we protect it

The pages use an encrypted (HTTPS) connection. Each enquiry is sent to our lead tracker over a signed connection that rejects anything not sent by our website. Only our sales team and SmartSale can open the tracker, and alert emails carry a link to the record rather than your phone number.

Your rights

You can ask us to:

• tell you what data we hold about you and give you a copy;
• correct it, or delete it;
• stop or limit how we use it, including all marketing messages (or reply STOP on WhatsApp);
• withdraw your cookie consent at any time, with “Cookie settings”.

Email [email protected] from the number or name you used, so we can find your enquiry. We reply within 30 days. If you are not happy with our answer, you can complain to the UAE Data Office. For data handled by our ADGM partner broker, you can also complain to the ADGM Office of Data Protection.

Age

These pages are for adults buying property. We don't knowingly collect details from anyone under 18.

Changes to this notice

If we change how we use your details, we update this page and the date at the top. If a change affects an enquiry you have already sent, we tell you before it applies.